Privacy Policy
Text last updated: October 1, 2026
1. About this policy
This policy explains how Beauclair Environnement Inc. handles personal information received through www.beauclair-environnement.com and communications related to information requests, quotes and resulting services. It concerns information about individuals, including people contacting us on behalf of a business.
2. Information you provide
The form includes your name, email address, telephone number, postal code, request type and message. We also receive information you add in your emails, including your business name and details relevant to your request. Delivery and billing addresses are collected during subsequent communications when needed for a quote or to provide the service.
Required fields are identified on the form. Missing necessary information may prevent us from handling your request; we will explain what is needed. Provide only relevant information and avoid sending identity documents, payment information or medical information.
3. Why we use your information
We collect information you provide through the website form or in your communications with our team. It is used for the purposes described below.
We use this information to understand your needs, prepare a quote, contact you, organize orders and deliveries, invoice services and follow up on your file. It may also be used to handle a complaint, protect our systems or meet a legal obligation, within the limits permitted by law.
4. Who may access information
Access to personal information is limited to authorized people who need it to perform their duties. Necessary information may also be entrusted to the following categories of third parties for the services described:
Service providers: hosting, maintenance, security, email, customer and operations management, automation, storage, backups and billing, to provide the corresponding services.
Professional advisers and insurers: lawyers, accountants, external auditors and insurance companies, where needed for advice, an audit or a claim.
Information may also be disclosed to authorities where permitted or required by law. Website collection and tracking tools are described in section 8.
Retention rights and website operation
5. Use in Quebec and hosting
Our team uses your personal information in Quebec. It is stored at our offices and on our service providers’ servers, some of which are located outside Quebec or Canada. Some support access may also take place outside Quebec. The information may then be subject to the laws of the jurisdictions involved. For details about processing locations or the providers involved, write to systeme@beauclair.ca.
6. Retention and protection
We retain your personal information only for as long as necessary for the purposes for which it was collected, including handling your request, providing our services and meeting our legal, accounting or reporting obligations. When it is no longer needed and no obligation justifies retaining it, we securely destroy it, accounting for copies and backups.
To learn about the retention period or criteria applicable to your personal information, contact our person in charge of the protection of personal information at systeme@beauclair.ca.
We restrict access to authorized people and apply safeguards appropriate to the information handled. Our person in charge of the protection of personal information oversees privacy practices and the handling of requests and complaints. For details about our privacy practices, contact him at systeme@beauclair.ca.
7. Your rights and questions
You may request access to your information, correction or withdrawal of consent to its use or disclosure. We will explain applicable consequences and limits, including retention obligations. Other rights to deletion or cessation of dissemination apply in the circumstances provided by law.
Where permitted by law, you may obtain computerized information collected from you in a structured, commonly used format, or request its transmission to an authorized recipient. Information created or inferred, and other legal exceptions, remain excluded.
To exercise your rights or obtain details about how your information is handled, write to systeme@beauclair.ca. Proportionate identity verification may be necessary.
You may submit a complaint to systeme@beauclair.ca, describing the facts and the outcome you are seeking. We review your complaint and inform you of our response and next steps. You may contact us at the same address for details about the complaint process.
8. Website operation and cookies
Technical data. When you visit, the website automatically records technical data, including your IP address, browser, device, pages viewed, and the date and time of your visit. This data is used to operate and secure the website.
Our website uses cookies necessary for its operation, including submitting forms and remembering your preferences.
Non-essential cookies may also be used to measure website traffic and better understand how the website is used. The cookie management panel presents the cookie categories and available information about their use.
Form protection. A form protection service helps prevent automated submissions and misuse.
Visibility in search results. A tool monitors the website’s performance in search results. This search performance tool does not place cookies on visitors’ devices.
You can accept or refuse non-essential cookies and customize your choices in this panel. To change your preferences or withdraw your consent, click the cookie settings icon in the lower-left corner of the website.
Browser settings. You can also block cookies or delete those already stored on your device through your browser settings. Options vary by browser and device.
Blocking essential cookies in your browser settings may limit certain features. Withdrawing consent does not automatically delete information already collected.
For questions or difficulties with your cookie choices, write to systeme@beauclair.ca. You may exercise your rights as described in section 7.
9. Changes
We will update this policy when our practices change and communicate changes appropriately. New consent will be requested where required. Updating the policy does not replace that consent.
Person in charge of the protection of personal information
Beauclair Environnement
3804, Chemin Bibeau,
Sherbrooke (Québec) J1H 0E3
Email:
systeme@beauclair.ca
